Refund Policy
Last updated
Full refunds
If delivery has not started, you can cancel for a full refund for any reason.
If an order cannot be fulfilled — for example because the service is unavailable for your account type — it is refunded in full.
Partial refunds
If an order stops part-way through and cannot be resumed, the undelivered portion is refunded.
Refill instead of refund
Some attrition after delivery is normal on every platform. Orders that drop materially within the refill window are topped up rather than refunded. We would rather deliver what you paid for than hand the money back.
What is not refunded
Orders that fail because the account or post was set to private, deleted, renamed or restricted mid-delivery cannot be refunded, because the service was rendered and then interrupted at your end.
Dissatisfaction with how the platform's algorithm responded is not grounds for a refund. We deliver engagement; we do not control distribution.